Raya88 Privacy Policy for Malaysian Players

1. Introduction and Definitions

This Privacy Policy governs the processing of personal information by Raya88. References to “Raya88”, “we”, “us”, or “our” mean the operator of the website and associated gaming services. “Player”, “you”, and “your” mean a visitor, registered account holder, or person communicating with Raya88. “Personal information” means information that identifies an individual or can reasonably be linked to one.

“Processing” includes collecting, recording, organising, storing, reviewing, using, sharing, correcting, restricting, and deleting information. This Raya88 Privacy Policy applies to website activity, casino play, sports betting, bonuses, customer support, account verification, and transactions.

2. Information Raya88 Collects

The information collected depends on how a player uses Raya88. Some data is supplied directly, while other data is generated automatically through account, device, payment, and gaming activity.

Data Category	Typical Information	Primary Purpose
Identity data	Name, date of birth, nationality, identification details, and verification images	Age checks, account verification, security, and compliance
Contact data	Email address, mobile number, residential address, and communication preferences	Account notices, support, verification, and requested updates
Financial data	Deposit and withdrawal records, payment channel, masked account details, wallet reference, and MYR amounts	Transaction processing, reconciliation, fraud prevention, and disputes
Gaming data	Games played, sports wagers, odds, stakes, wins, losses, bonus use, and session history	Bet settlement, account history, safer gambling, and service improvement
Technical data	IP address, browser, device type, operating system, login time, approximate location, and security events	Platform operation, analytics, abuse detection, and account protection
Support data	Chat transcripts, enquiry details, uploaded evidence, feedback, and complaint records	Customer service, investigation, training, and dispute resolution

Raya88 does not ask players to disclose account passwords through support messages. Players should provide only the information reasonably required for a particular verification or service request.

3. How Information Is Collected

Raya88 may collect personal information through:

registration, profile, verification, deposit, withdrawal, and account-management screens;
casino games, live dealer sessions, EPL or Liga Super Malaysia wagers, promotions, and loyalty activity;
communications with the Raya88 customer support and security teams;
cookies, logs, fraud-monitoring systems, and similar technical tools;
banks, FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, cryptocurrency networks, and supported payment providers; and
identity-verification, security, game, analytics, and compliance service providers.

Raya88 may combine information from these sources when reasonably necessary to confirm identity, reconcile a payment, investigate suspicious activity, settle a wager, or provide consistent support.

4. Purposes of Data Processing

Raya88 processes information for legitimate and defined purposes, including:

creating, maintaining, securing, and closing player accounts;
confirming that a player is aged 21 or above;
verifying identity, payment ownership, and source-of-funds information where required;
processing deposits and withdrawals through supported Malaysian payment channels;
accepting wagers, recording results, calculating balances, and settling winnings;
administering bonuses, cashback, referral rewards, and VIP benefits;
detecting fraud, duplicate accounts, collusion, bonus abuse, cyber threats, and money laundering;
providing support, handling complaints, and resolving transaction disputes;
applying deposit limits, cooling-off periods, self-exclusion, and responsible gambling measures;
maintaining, testing, analysing, and improving Raya88 services; and
meeting applicable legal, contractual, licensing, security, and record-keeping obligations.

5. Grounds for Processing

Depending on the circumstances, Raya88 processes information because it is necessary to provide a requested account or gaming service, comply with a legal or regulatory duty, protect legitimate business and security interests, establish or defend a legal claim, safeguard a player, or act on valid consent.

Where Raya88 relies on consent, that consent may generally be withdrawn for future processing. Withdrawal does not affect processing already completed, and it may not prevent processing required for account security, transaction records, fraud prevention, dispute handling, or compliance.

6. Payment and Transaction Information

Raya88 processes payment information when players use FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, or another supported method. Records may include the transaction amount, currency, timestamp, provider, status, reference number, destination, and limited account or wallet identifiers.

Raya88 may share the minimum necessary transaction information with payment processors, banks, e-wallet providers, reconciliation services, and fraud prevention partners. Raya88 does not control the independent privacy practices of a player's bank or payment provider. Players should review notices supplied directly by those organisations.

                  Raya88 will never request an online banking password, card PIN, or one-time
                  banking authorisation code through ordinary support messages. Players should
                  keep such credentials private and report suspicious requests immediately.
                

7. Cookies, Logs, and Device Information

Raya88 may use cookies and comparable local technologies to maintain login sessions, remember preferences, measure performance, detect abuse, and support essential website functions. Server logs may record IP addresses, request times, browser information, pages visited, errors, and security events.

Essential technologies are required for secure account operation and cannot always be disabled without affecting functionality. Browser controls may allow players to remove or block certain cookies, although doing so may interrupt login, verification, game loading, or account preferences.

8. Disclosure of Personal Information

Raya88 does not sell personal information as an independent consumer product. Information may be disclosed only where reasonably required to operate, protect, or support the platform. Recipients may include:

game studios, sportsbook providers, hosting services, and technical support vendors;
payment processors, banks, e-wallet operators, blockchain services, and transaction-monitoring providers;
identity, age, fraud, security, and compliance verification services;
professional advisers, auditors, insurers, and dispute-resolution specialists;
regulators, licensing bodies, courts, law enforcement, or public authorities where disclosure is lawfully required; and
a successor entity involved in a genuine merger, restructuring, acquisition, or transfer of operations.

Raya88 expects contracted service providers to use information only for approved purposes and to apply suitable confidentiality and security measures.

9. International Processing

Because Raya88 uses international hosting, gaming, payment, verification, and support infrastructure, personal information may be processed outside Malaysia. Privacy standards can differ between jurisdictions. Where appropriate, Raya88 uses contractual, organisational, and technical safeguards intended to protect information during an international transfer.

Accessing Raya88 from Malaysia does not mean all information remains physically stored in Malaysia. Raya88 selects service arrangements based on operational suitability, reliability, security, and applicable compliance requirements.

10. Information Security

Raya88 uses administrative, technical, and physical safeguards designed to reduce the risk of unauthorised access, alteration, disclosure, destruction, or loss. Controls may include encrypted transmission, access restrictions, authentication measures, monitoring, secure development procedures, backups, incident response, and staff confidentiality requirements.

No internet service can promise absolute security. Players also have an important role: use a unique password, protect registered devices, sign out on shared computers, avoid untrusted networks, and contact Raya88 promptly after noticing an unfamiliar login or transaction.

11. Data Retention

Raya88 retains information for no longer than reasonably necessary for the purpose for which it was collected and for related legal, security, licensing, fraud-prevention, accounting, and dispute-resolution requirements. Retention periods vary by data type and account circumstances.

Closing a Raya88 account does not require immediate deletion of every record. Identity checks, transactions, gaming history, self-exclusion instructions, disputes, and security records may need to be retained after closure. When identifiable information is no longer required, Raya88 may delete, securely destroy, or anonymise it.

12. Player Privacy Rights

Subject to applicable law, identity verification, and lawful exceptions, a player may ask Raya88 to:

confirm whether personal information is being processed;
provide access to specified personal information;
correct inaccurate or incomplete account information;
delete information that is no longer required;
restrict or object to particular processing;
withdraw consent for future consent-based processing; or
review a concern about the handling of personal information.

Raya88 may request proof of identity before acting on a privacy request. A request may be limited or refused where necessary to protect another person, preserve security, retain transaction evidence, comply with an obligation, prevent fraud, or establish and defend legal claims. Raya88 will explain a material limitation where reasonably permitted.

13. Marketing and Communication Choices

Raya88 may send eligible players information about promotions, casino games, EPL markets, VIP benefits, and platform updates where permitted. Marketing preferences may be adjusted through available account controls or by contacting support. A marketing opt-out does not prevent essential operational messages.

Raya88 may still communicate about identity verification, payments, security, account restrictions, self-exclusion, updated terms, responsible gambling, or service incidents because those notices are necessary to administer and protect the account.

14. Age Restriction and Responsible Gambling

Raya88 services are intended only for players aged 21 and above. Raya88 may request identity documents, suspend an account, or restrict transactions when age cannot be confirmed. Information connected with deposit limits, cooling-off periods, self-exclusion, or safer gambling interactions may be retained to apply restrictions and protect the player.

A player who requests self-exclusion must not attempt to create another account. Raya88 may use identity, device, contact, and payment information to identify attempts to bypass a responsible gambling restriction.

15. Policy Changes

Raya88 may revise this Privacy Policy when services, technology, payment methods, legal obligations, security practices, or operational requirements change. The updated effective date will be shown on this page. Material changes may also be communicated through the website or account notifications.

Players should review the Raya88 Privacy Policy periodically. Continued use of Raya88 after an update means the revised notice applies to subsequent processing, subject to any consent that must be obtained separately.

16. Contact Us

Questions, correction requests, access requests, privacy concerns, or suspected account-security incidents may be directed to Raya88 support. Explain the request clearly and provide only the information needed to verify the account and assess the enquiry.

Privacy and support email: [email protected]
Expected response: within 2 hours for ordinary support enquiries; complex privacy requests may require additional review.

The Raya88 email address is displayed as plain text and is not a clickable link. Never include your password, online banking password, card PIN, or one-time authorisation code in a privacy request.